Customer Charges and Customer Contract Changes

Read about the new customer charges pricing structure and our Papakura Customer Services Charter and Contract

2025 - 2026 customer charges

Prices are effective from 1 July 2025. All prices include GST.

Residential charges

Customer charges are used to fund the supply of water and wastewater services and the provision of maintenance and network improvements.

 

2025 - 2026 water & wastewater charges (including GST)

Water

$2.296 per 1,000 litres

Wastewater

$3.994 per 1,000 litres discharged
$332.00 per meter, per year


You can download and view our 2025/26 charges: Residential Customers here

Domestic wastewater volume is calculated at 78.5 per cent* of the incoming water volume, as measured by the water meter. This assumes that, on average, 78.5 per cent of the water that enters the home goes down the drain via showers, baths, washing machines, dishwashers, toilets, sinks, etc.*
*Apartments, charged at 95 per cent, are among the exceptions.

Important information for landlords and tenants
Under the Residential Tenancies Act 1986, the landlord or property owner is responsible for paying the annual fixed wastewater charge. 

While it is up to the landlord and tenant to agree on who will pay the usage (volumetric) part of the bill, the landlord/property owner is ultimately responsible for ensuring payment to Veolia for all water and wastewater charges at the property, regardless of:
- any billing arrangement between the landlord and tenant; and
- provisions in the Residential Tenancies Act 1986 dealing with liability for water and wastewater charges between landlords and tenants.

Payment of the annual wastewater fixed charge
With the introduction of a new annual wastewater fixed charge, landlords can now opt to receive their bill either by post or email. If a tenant is paying the usage (volumetric) part of the bill, landlords can also authorise a tenant to receive an email copy of the bill.

Authorising tenants to receive an email copy of the bill
To authorise a tenant to receive a copy of the bill, please contact the Veolia Customer Services Team on (09) 295 0515 or [email protected] to provide the name and email details of the tenant.
 

Business charges

 2025 - 2026 water & wastewater charges (including GST)
Water

$2.296 per 1,000 litres

Wastewater 

Annual fixed charge (per meter)

Volumetric wastewater charge (per kL)

Suited to approximate annual wastewater volume

Low user plan$332.00$7.473< 1,309L
Moderate user plan$833.37$7.0901,309L - 10,193kL
High user plan$11,793.08$6,01510,193kL - 85,705kL
Industry plan$126,546.09$4.67685,705kL +

You can download and view our 2025/26 charges: Business Customers here

Industry types and corresponding wastewater percentages

Under Auckland aligned Business Customer Charges, wastewater charges are calculated using a fixed charge per water meter per year, plus a volumetric charge per kilolitre of wastewater discharge. 

The volume of wastewater discharge is calculated by considering the way the water is used and assigning an 'industry type' with a corresponding wastewater percentage. The wastewater percentage represents the proportion of the water consumption that will be charged for volumetric wastewater services.

Industry type% of water consumption typically discharged to the wastewater networkWastewater % rate
General commercial (standard commercial premises, e.g. office)
Accommodation
Community facility / church
Abattoir
Retail shop / cafe / restaurant
Warehouse / postal / transport
Sports / recreational facility
Education and training facility (no irrigated grass fields)
85% - 100%95%
Industrial / general manufacturing
Hospital or medical clinic
80% - 100%90%
Pool
Laundry
Food manufacturing
75% - 95%85%
School (with irrigated grass fields)
Beverage manufacturing
Metal, glass, or construction material manufacturing
70% - 90%80%
Agriculture5% - 25%15%
Concrete manufacturing0% - 15%5%


Other charges

You can download and view our 2025/26 Other Charges here

Contact us

Contact us

There are many ways to contact our team

Our Papakura office is a friendly environment with facilities for confidential discussions. We aim to minimise any delays when paying accounts in person and aim to answer your calls promptly and professionally and provide follow-up calls within 24 hours. Veolia also provides 24-hour emergency service for major water and wastewater service failures. 

Contact Us

 Telephone /Emergency (24hr): (09) 295 0515 

Fax: (09) 296 2632

Email us: [email protected]  

Visit Us

Veolia Water
Address: 107 Great South Road, Papakura
Opening Hours: Monday (10am - 5pm) 
Tuesday - Friday (8:30am - 5pm)
Saturday, Sunday, Statutory holidays – closed 

Post

 PO Box 72-243
Papakura 2244
Auckland

Email Enquiries

 Contact us via the form below

Papakura Customer Portal

Log in to myVeolia on any device 24/7 to simplify managing your water and wastewater services in Papakura. You can easily monitor your water consumption, update your personal information, and instantly view your account balance or access your bills seamless payment through our secure portal. 

If you need help to login, you’re welcome to contact us via [email protected] or call (09) 295 0515.