Papakura Customers

Learn about who we are and what we do in New Zealand

Veolia operates the retail water and wastewater infrastructure in Papakura under a Franchise Agreement with Watercare Services

Veolia NZ

Every day Veolia brings its global expertise and more than 160 years of experience to safeguard public health and protect the environment for more than 620 000 New Zealanders. We do this through the efficient operation and maintenance of more than 350 water and wastewater facilities, including 33 water treatment plants and 29 wastewater treatment plants.

Veolia NZ

We deploy smart asset solutions to manage 5400 km of underground assets - carrying out inspections, monitoring performance data and managing terabytes of data to target interventions so that we can keep the drains flowing, avoid sewer overflows, and ensure every ratepayer dollar is spent where it will have the most significant impact.


Our extensive local, national and global expertise ensures we can connect the right solution to any challenge. Veolia is responsible for the provision of water and wastewater services to the Papakura Community.  This includes:

  • Meter reading, billing and collection of revenue
  • Customer services
  • Operations and maintenance of the water supply and wastewater collection systems
  • Planning, design and construction of new infrastructure.
Who we are

Welcome to Veolia Papakura

Learn more about our teams and their commitment to waste and waste water solutions


Contact us

Contact us

There are many ways to contact our team

Our Papakura office is a friendly environment with facilities for confidential discussions. We aim to minimise any delays when paying accounts in person aim to answer your calls promptly and professionally and provide follow-up calls within 24 hours. Veolia also provides 24-hour emergency service for major water and wastewater service failures. 

Contact Us

 Telephone /Emergency (24hr): (09) 295 0515 

Fax: (09) 296 2632

Email us: [email protected]  

Visit Us

Veolia Water
Address: 107 Great South Road, Papakura
Opening Hours: Monday (10am - 5pm) 
Tuesday - Friday (8:30am - 5pm)
Saturday, Sunday, Statutory holidays – closed 


 PO Box 72-243
Papakura 2244

Email Enquiries

 Contact us via the form below

Papakura Customer Portal

Log in to myVeolia on any device 24/7 to simplify managing your water and wastewater services in Papakura. You can easily monitor your water consumption, update your personal information, and instantly view your account balance or access your bills seamless payment through our secure portal. 

If you need help to login, you’re welcome to contact us via [email protected] or call (09) 295 0515.