Disposable Face Masks

Disposable Face Masks

Throw your disposable face masks our way and save them from ending up in landfill.

How it works? 

Order a pre-paid disposable face mask box online. Fill up the box with disposable face masks and when your box is full, simply scan the QR code on the box and book in a collection. A courier will collect your box(es) from your location, giving you a complete door-to-door experience. Order a new box, to start the journey again.


Have a question on our Disposable Face Mask service?

Check out these commonly asked questions below:

What size does the box come in?

The disposable face mask box comes in one sizing option:

Standard with an inbuilt lid: 333 x 333 x 685mm (max weight 15kg)



How do I return my box?

When your box is full, simply scan the QR code on the box and complete the online collection form. Veolia will email you a consignment note to print and stick onto the box, then your box is ready to go and will be collected by our couriers directly from your pick-up location. 

When do I have to return my box?

You will have 12 months to use your box. If you have not returned your box within that period you must recycle it via standard recycling methods. To arrange a collection click here

How do I recycle the box?

If you choose not to return the box, your agreement has expired or you no longer wish to use it, you can recycle it through standard commercial recycling methods. Cardboard can be recycled through the 'blue' Paper Cardboard bins provided by your Recycling Service Provider and the 'yellow' Mixed Recyclable/Commingle collections.


What happens if I move?

The disposable face mask service is not transferable, please contact Veolia to organise a collection of the box(es) before you move.

What happens to the materials?

Boxes are sent directly from our customers to a nominated and licensed recycling facility. These facilities have been heavily vetted by Veolia to ensure that they comply with all the necessary Environmental Protection measures. 

Waste Stream  What happens to the materials?

Disposable Face Mask 

 <insert copy here> 


What happens if the wrong items are placed in the box?

This is classed as ‘contamination’ which will mean that the contents of the box will be landfilled. Please only place the items shown on the box into the box to ensure contents can be diverted from landfill. 

What is the definition of each material (what’s in/out)?

Disposable Face Mask


How do I assemble and set up my box?

Setting up your box is quick and easy.  Check out our box setup guide for step-by-step instructions here or download a copy here. 

How do I ship back my full box?

Securing your box for transport is as easy as 1-2-3. 

Step 1: Ensure the handles are flush with the outside of the box and tape across. Remember to do both sides.


Step 2: Fold the flaps of the lid flush and tape shut then secure the whole lid with tape like you would a packing box. 



Step 3: Secure the consignment note to the box (Consignment notes will be emailed when collection is booked in).