Speak to us in New Zealand

NZ Residents, can reach us at our dedicated NZ Enquiries page.

Veolia provides high quality water and wastewater services which meet the needs of the Auckland community. Our team can assist you with:

  • Meter reading, billing and collection of revenue
  • Customer services
  • Operations and maintenance of water supply and wastewater collection
  • Planning, design, construction and finance of new infrastructure.

Enquiries about stormwater drainage should be directed to Auckland Council.

Contact Us

Our customer services team is available during the office hours below (except on statutory holidays). We aim to answer your calls promptly and provide follow up calls within 24 hours. We always welcome your feedback: Please contact us with any concerns or ideas you may have for improving our service.

Telephone: (09) 295 0515
Fax: (09) 296 2632
Emergency services (24hr): (09) 295 0515
Email: [email protected]  

Visit Us

Corporate head office 

Millennium Business Park, Phase 2, Building C
600 Great South Road
Ellerslie 1051

8.30am to 5pm Monday-Friday
Statutory holidays – closed


PO Box 11284
Ellerslie, Auckland 1542