Terms of Use - Customer Hub

Terms of Use

Veolia allows users to access this website (“Website”).  Your access to and use of the Website and the information provided on it is subject to the following terms of use. By accessing and using the Website, you agree to these terms. 

Veolia may at any time vary the terms and conditions by publishing the varied terms of use on this Website. Veolia is under no obligation to specifically notify you of any variation, and you acknowledge that your use of the Website after any variation constitutes your acceptance of the revised terms of use.

While visiting this Website, you undertake to comply with the applicable laws and regulations.



The Website provides information of a general nature about Veolia to its customers and other stakeholders. 

Whilst Veolia endeavours to ensure that the information published on the Website is accurate and up-to-date, Veolia does not warrant that the information is correct, complete or adequate and does not warrant that the information will be useful for any particular purpose.

Veolia will use reasonable endeavours to provide you with reliable, secure and stable access to the Website but cannot guarantee that the access will be continuous, fault-free, secure or accessible at all times. Veolia cannot be held liable for the results of force majeure events, breakdowns or technical problems affecting the hardware, programs and software or the Internet which may cause the suspension or stoppage of the service. Veolia is not liable for delays, difficulties of use or incompatibility between the Website and the user’s files, browser or any other program used to access this Website.



Whilst Veolia will use reasonable endeavours to provide you with secure access to the Website, Veolia cannot guarantee the security of the Website at all times.

You are solely responsible for any information or data uploaded, downloaded or otherwise communicated via the Website and you are responsible for keeping all security-based information secure and private at all times.

Veolia strongly recommends you install and keep updated a personal firewall and/or the appropriate anti-virus software on your device.

If you complete any transactions that require credit card payments, these will occur on a secure server with our banking partner. We don't hold any credit card details or private information on our website.



In providing the Website and payment functionality, Veolia may collect and manage personal information. Veolia will collect, store, use and disclose your personal information in accordance with Veolia’s privacy policy (“Privacy Policy”), available at https://www.veolia.com/anz/legal-notice or by contacting the Veolia National Privacy Officer via email at [email protected] or by phone on 02 8571 0000.


Intellectual property

The Website and all of its content are protected by intellectual property rights. The Website and all of the elements it comprises, such as the trademarks, texts, illustrations, logos, corporate names, products and photographs are the property of Veolia. These Terms of Use do not grant the user any license to use the trademarks, logos or photographs included on the Website. Any reproduction and/or representation of the Website is subject to the prior written authorisation of Veolia.


Prohibited uses

You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through the Website. Additionally, you agree not to:

  1. Access, monitor or copy any content or information of the Website using any robot, spider, scraper or other automated means or any manual process for any purpose without Veolia’s express written permission;
  2. Violate the restrictions in any robot exclusion headers on the Website or bypass or circumvent other measures employed to prevent or limit access to the Website;
  3. Take any action that imposes, or may impose, in Veolia’s discretion, an unreasonable or disproportionately large load on its server infrastructure;
  4. Deep-link to any portion of the website for any purpose apart from where expressly permitted by this Agreement;
  5. "Frame", "mirror" or otherwise incorporate any part of the Website into any other website without Veolia’s prior written consent; or
  6. Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by Veolia in connection with the Website.


Limitation of liability

To the maximum extent permitted by law, Veolia accepts no responsibility or liability for any loss or damage (including for any indirect or consequential loss) relating to access or use of this Website including the use or misuse of the information provided on this Website. 

Veolia makes no warranties or representations as to the accessibility, security, stability or reliability of the Website. 

Veolia will use reasonable endeavours to ensure that the Website is current, and where there are updates or changes, the Website is updated as quickly as possible. Occasionally, it may take some time for the Website to be updated. Veolia will not be responsible and it shall not, in any way, be liable to you for any kind of loss or damage incurred as a result of this delay. 

Veolia shall not, in any way, be liable to you for any kind of loss or damage incurred as a result of your use of the Website, including but not limited to, any viruses your device may become subject to during your use of the Website or payment function. 

Subject to your rights arising under the Competition and Consumer Act 2010 (Cth) or other similar consumer legislation, you agree that Veolia will not be liable in respect of any claim by you (whether contractual, tortious, statutory or otherwise) for any direct, special, incidental, indirect or consequential damages or injury including, but not limited to, any loss of profits, contracts, revenue or data arising out of or in connection with the provision of the Website (including the payment function) whether as a result of any breach or default by Veolia, or any negligence of Veolia. The maximum liability of Veolia under this Agreement for any and all breaches of this Agreement, and any negligence in relation to this Agreement will be $10.00.

If the Competition and Consumer Act 2010 (Cth) (or analogous legislation) applies to this Agreement and permits the limitation of liability for breach of warranty implied by statute, the liability of Veolia is limited, at the option of Veolia, to the supplying of the services again or the payment of the cost of having the services supplied again.

Any of the terms and conditions of this Agreement which limit or exclude any term, condition or warranty, express or implied, or the liability of Veolia will apply to the extent permitted by law and will not be construed as excluding, qualifying or limiting your statutory rights or remedies arising by virtue of the breach of any implied term of this Agreement where such exclusion, qualification or limitation would be prohibited by statute.



You agree to indemnify and keep indemnified, Veolia and its employees and officers against all loss, cost, expense or damage which Veolia, its agents, employees or officers suffer or incur, as a direct or indirect result of your breach of this Agreement or any misuse of the Website. 


Compliance with third party licenses

The Website incorporates components licensed to Veolia by third parties, which may be subject to their own End User Licence Agreements (“Third Party Licences”).

You agree that your use of the Website, in addition to this Agreement, will be governed by any terms and conditions specified by any Third Party Licence and you agree to be bound by all terms and conditions of any Third Party Licence.


Links from this website

Links to other websites are provided for your convenience.  Veolia does not control these websites and cannot be responsible for the content or accuracy of the information or other material on those websites. Your use of material on any third party website will be governed by the terms and conditions applicable to that website. 

The inclusion of any links to other websites does not mean that Veolia endorses or approves of the content of those linked sites. 

Veolia gives no warranty (express or implied) as to the accuracy, completeness or adequacy of material on any third party website. 


Online payment

If you would like to make an online payment, you must:

  1. be over 18 years of age
  2. own a valid credit card that we accept. 

When paying for services online using a credit card, you agree that you are the authorised user of the card and that the information you provide is true and accurate.   
Additional terms and conditions may apply to our goods and services.
Refer to your contract with us for any terms in relation to refunds where applicable.



The law of New South Wales governs this Agreement. The parties consent to the jurisdiction of the Courts of the State of New South Wales and their Courts of Appeal in relation to this Agreement.