Welcome to your Papakura Customer Hub
Our Papakura office is a friendly environment with facilities for confidential discussions. We aim to answer your calls promptly and professionally and provide follow-up calls within 24 hours. Veolia also provides 24-hour emergency service for major water and wastewater service failures.
Important Notice
Watercare has released a statement about slightly elevated levels of arsenic in recent samples of treated water in Waikato River. There is no immediate risk to public health and it is safe to continue drinking water.
For further information, including the actions being taken to maintain safe drinking water in your region, please visit the Watercare website.
myVeolia Customer Portal
Log in or sign up to myVeolia to access your information 24/7 and manage your water and wastewater services in Papakura. You can easily monitor your water consumption, update your personal information, and instantly view your account balance or access your bills for seamless payment through our secure portal.
Ways you can contact us
Veolia Water
Telephone /Emergency (24hr): (09) 295 0515
Fax: (09) 296 2632
Email us: [email protected]
Address: 107 Great South Road, Papakura PO Box 72-243, Papakura 2244, Auckland
Opening Hours:
Monday, 10am – 5pm
Tuesday to Friday, 8:30am – 5pm
Saturday, Sunday, Statutory holiday, closed
Who is Veolia Water Aotearoa, NZ?
Veolia operates the retail water and wastewater infrastructure in Papakura under a Franchise Agreement with Watercare Services
Our extensive local, national and global expertise ensures we can connect the right solution to any challenge. Veolia is responsible for the provision of water and wastewater services to the Papakura Community. This includes:
- Meter reading, billing and collection of revenue
- Customer services
- Operations and maintenance of the water supply and wastewater collection systems
- Planning, design and construction of new infrastructure.
Learn more about our teams and their commitment to waste and waste water solutions
Share your feedback
We are committed to continuously improving our water services for the Papakura community. Please tell us about your recent experience.
How we're performing
We're committed to delivering safe, reliable, and high-quality water and wastewater services to the Papakura community. Our quarterly performance reports show how we're performing against the performance targets and service quality standards across Auckland's water and wastewater services.