## Welcome to your Papakura Customer Hub 

Our Papakura office is a friendly environment with facilities for confidential discussions. We aim to answer your calls promptly and professionally and provide follow-up calls within 24 hours. Veolia also provides 24-hour emergency service for major water and wastewater service failures.



 

 

 



 

 

 

 





## Report 

## a leak

PH: [09 295 0515](<https://09 295 0515>)



 

 

 

 

 

 



 

## Get in 

## touch

<nz-customerservice-water@veolia.com>



 

 

 

 

 

 



 

 

 





 

 

 

 





## myVeolia Customer Portal

Log in or sign up to myVeolia to access your information 24/7 and manage your water and wastewater services in Papakura. You can easily monitor your water consumption, update your personal information, and instantly view your account balance or access your bills for seamless payment through our secure portal.

[Access myVeolia](https://my.veolia.co.nz/#/)

 



 

 

 



 

 

   ![customer support](/sites/g/files/dvc2011/files/styles/default/public/image/2025/09/MHYSLOP_Veolia0V8A1133%20%281%29.jpg.webp?itok=1YLYE9Hj)   





 

 

 



 

 

 

 





 

 

 

 





## Ways you can contact us



 

 

 



 You must have JavaScript enabled to use this form.

 ## Your Request

 Enquiry Type - Select -Business EnquiryNew Zealand Customer EnquiryAll Papakura EnquiriesMedia EnquirySponsorship EnquiryJob CandidatesOther 

 

 

 Are you an existing customer? - Select -YesNo 

 

 

 

 

  



 ## Contact Details

 First Name  

 





 Last Name  

 







 

 Email  

 





 Phone number  

 







 

 Region - Select -AucklandBay of PlentyCanterburyGisborneHawke's BayMarlboroughManawatu-WanganuiNelsonNorthlandOtagoSouthlandTasmanTaranakiWaikatoWellingtonWest CoastNational NZ 

 





 Company Name  

 







 

 Message 

 

 







 

 ## Action

   I would like to receive marketing communications regarding Veolia products, services, &amp; events. 

 

 

By completing this form, you give your consent to the collection and use of the personal data that concern you.  
 [Read all the disclaimer.](https://www.veolia.com/en/form-disclaimer)

  



 

 

 

  









 

 

 

  



    

 

 

 



 

 

### Veolia Water

**Telephone /Emergency (24hr):** (09) 295 0515

**Fax:** (09) 296 2632

**Email us:** nz-customerservice-water@veolia.com

**Address:** 107 Great South Road, Papakura PO Box 72-243, Papakura 2244, Auckland

**Opening Hours:**

- Monday, 10am – 5pm
- Tuesday to Friday, 8:30am – 5pm
- Saturday, Sunday, Statutory holiday, closed



 

 

 



 

 

 

 





 

 

 

 





## Who is Veolia Water Aotearoa, NZ?

### Veolia operates the retail water and wastewater infrastructure in Papakura under a Franchise Agreement with Watercare Services



 

 

 



 

 

 

 





   ![new zealand](/sites/g/files/dvc2011/files/styles/default/public/image/2025/09/MHYSLOP_Veolia0V8A7329-small%20%281%29.jpg.webp?itok=87xDbdoG)   





 

 

 



 

 

Our extensive local, national and global expertise ensures we can connect the right solution to any challenge. Veolia is responsible for the provision of water and wastewater services to the Papakura Community. This includes:

- Meter reading, billing and collection of revenue
- Customer services
- Operations and maintenance of the water supply and wastewater collection systems
- Planning, design and construction of new infrastructure.



 

 

 



 

 

 

 





 

 

 

 









 

 





 

 





 

 

## Learn more about our teams and their commitment to waste and waste water solutions



 

 

 



 

 

 

 





 

 

 

 





   ![Veolia - Papakura complete the survey](/sites/g/files/dvc2011/files/styles/default/public/image/2025/08/Veolia%20-%20Papakura%20complete%20the%20survey.png.webp?itok=IRWWj2iA)   



**Share your feedback**  
We are committed to continuously improving our water services for the Papakura community. Please tell us about your recent experience.

[**Access the survey here**](https://veoliaanz.au1.qualtrics.com/jfe/form/SV_8uWylvIyTLtgB6e?Channel=Website).



 

 

 

 

 

 



 

  [  ![Papakura report 2025-26 thumbnail](/sites/g/files/dvc2011/files/styles/default/public/image/2026/08/Papakura%20report%202025-26%20thumbnail.png.webp?itok=e5HOiwL6)  ](https://www.anz.veolia.com/sites/g/files/dvc2011/files/document/2026/08/Veolia_Papakura%20Performance%20Targets%20and%20Service%20Standards_1%20July%202025%20to%2030%20June%202026.pdf)  



**How we're performing**  
We're committed to delivering safe, reliable, and high-quality water and wastewater services to the Papakura community. Our quarterly performance reports show how we're performing against the performance targets and service quality standards across Auckland's water and wastewater services.

[**See our latest results here.**](https://www.anz.veolia.com/sites/g/files/dvc2011/files/document/2026/08/Veolia_Papakura%20Performance%20Targets%20and%20Service%20Standards_1%20July%202025%20to%2030%20June%202026.pdf)



 

 

 

 

 

 



 

 

  Previous         Next