## 2026 - 2027 customer charges
Prices are effective from 1 July 2026. All prices include GST.
#### Residential charges
Customer charges are used to fund the supply of water and wastewater services and the provision of maintenance and network improvements.
| 2026 - 2027 water & wastewater charges (including GST) |
|---|
| **Water** | $2.46 per 1,000 litres |
| **Wastewater** | $4.28 per 1,000 litres discharged $355.90 per meter, per year |
You can download and view our [2026/27 charges: Residential Customers here](https://www.anz.veolia.com/sites/g/files/dvc2011/files/document/2026/06/Veolia%20Papakura%20Residential%20Charges%202026-2027_0.pdf).
Domestic wastewater volume is calculated at 78.5 per cent\* of the incoming water volume, as measured by the water meter. This assumes that, on average, 78.5 per cent of the water that enters the home goes down the drain via showers, baths, washing machines, dishwashers, toilets, sinks, etc.\*
*\*Apartments, charged at 95 per cent, are among the exceptions.*
**Important information for landlords and tenants**
Under the Residential Tenancies Act 1986, the landlord or property owner is responsible for paying the annual fixed wastewater charge.
While it is up to the landlord and tenant to agree on who will pay the usage (volumetric) part of the bill, the landlord/property owner is ultimately responsible for ensuring payment to Veolia for all water and wastewater charges at the property, regardless of:
\- any billing arrangement between the landlord and tenant; and
\- provisions in the Residential Tenancies Act 1986 dealing with liability for water and wastewater charges between landlords and tenants.
**Payment of the annual wastewater fixed charge**
With the introduction of a new annual wastewater fixed charge, landlords can now opt to receive their bill either by post or email. If a tenant is paying the usage (volumetric) part of the bill, landlords can also authorise a tenant to receive an email copy of the bill.
**Authorising tenants to receive an email copy of the bill**
To authorise a tenant to receive a copy of the bill, please contact the Veolia Customer Services Team on **(09) 295 0515** or [**nz-customerservice-water@veolia.com**](mailto:nz-customerservice-water@veolia.com) to provide the name and email details of the tenant.
#### Business charges
| | 2026 - 2027 water & wastewater charges (including GST) |
|---|---|
| **Water** | $2.46 per 1,000 litres |
| **Wastewater** | | **Annual fixed charge (per meter)** | **Volumetric wastewater charge (per kL)** | **Suited to approximate annual wastewater volume** |
| **Low user plan** | $355.90 | $8.01 | < 1,309 kL |
| **Moderate user plan** | $893.37 | $7.60 | 1,309 kL - 10,195 kL |
| **High user plan** | $12,642.18 | $6.45 | 10,195 kL - 85,701 kL |
| **Industry plan** | $135,657.41 | $5.01 | 85,701 kL + |
You can download and view our [2026/27 charges: Business Customers here](https://www.anz.veolia.com/sites/g/files/dvc2011/files/document/2026/06/Veolia%20Papakura%20Business%20Charges%202026-2027.pdf).
**Industry types and corresponding wastewater percentages**
Under Auckland aligned Business Customer Charges, wastewater charges are calculated using a fixed charge per water meter per year, plus a volumetric charge per kilolitre of wastewater discharge.
The volume of wastewater discharge is calculated by considering the way the water is used and assigning an 'industry type' with a corresponding wastewater percentage. The wastewater percentage represents the proportion of the water consumption that will be charged for volumetric wastewater services.
| Industry type | % of water consumption typically discharged to the wastewater network | Wastewater % rate |
|---|---|---|
| General commercial (standard commercial premises, e.g. office) Accommodation Community facility / church Abattoir Retail shop / cafe / restaurant Warehouse / postal / transport Sports / recreational facility Education and training facility (no irrigated grass fields) | 85% - 100% | 95% |
| Industrial / general manufacturing Hospital or medical clinic | 80% - 100% | 90% |
| Pool Laundry Food manufacturing | 75% - 95% | 85% |
| School (with irrigated grass fields) Beverage manufacturing Metal, glass, or construction material manufacturing | 70% - 90% | 80% |
| Agriculture | 5% - 25% | 15% |
| Concrete manufacturing | 0% - 15% | 5% |
####
Other charges
You can download and view our [2026/27 Other Charges here](https://www.anz.veolia.com/sites/g/files/dvc2011/files/document/2026/07/Veolia%20Papakura%20Other%20Charges%202026-2027.pdf).
[ Contact us
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### Contact us
#### There are many ways to contact our team
Our Papakura office is a friendly environment with facilities for confidential discussions. We aim to minimise any delays when paying accounts in person and aim to answer your calls promptly and professionally and provide follow-up calls within 24 hours. Veolia also provides 24-hour emergency service for major water and wastewater service failures.
### Related services
[My Account](https://www.veolia.com/anz/contact-us/papakura-customers/my-account)
[Customer Information](/en-au/papakura/customer-information)
[Moving House](/en-au/papakura-customers/moving-house)
[Building or Developing](/en-au/papakura-customers/building-or-developing)
[Forms & Applications](/en-au/contact-us/papakura-customers/forms-applications)
[Access myVeolia](https://www.veolia.com/anz/contact-us/papakura-customers/my-account/myveolia)
### Contact Us
**Telephone /Emergency (24hr):** (09) 295 0515
**Fax:** [(09) 296 2632]()
**Email us:**
### Visit Us
**Veolia Water**
**Address:** 107 Great South Road, Papakura
**Opening Hours:** Monday (10am - 5pm)
Tuesday - Friday (8:30am - 5pm)
Saturday, Sunday, Statutory holidays – closed
### Post
PO Box 72-243
Papakura 2244
Auckland
### Email Enquiries
**Contact us** via the form below
[CONTACT US](https://www.veolia.com/anz/contact-us/new-zealand-enquiries)
### Papakura Customer Portal
[**Log in**](https://my.veolia.co.nz/) to myVeolia on any device 24/7 to simplify managing your water and wastewater services in Papakura. You can easily monitor your water consumption, update your personal information, and instantly view your account balance or access your bills seamless payment through our secure portal.
If you need help to login, you’re welcome to contact us via [**nz-customerservice-water@veolia.com**](mailto:nz-customerservice-water@veolia.com) or call [**(09) 295 0515**]().
[Log into myVeolia ](https://my.veolia.co.nz/#/welcome/)
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